A DTI Client Since 1999.
DTI has been handling technology staging and consolidation for this retailer since 1999. This client operates over 1,000 retail store locations that periodically require new store technology to be deployed and supported.
The Challenge
The challenge for this retailer was in having all the components of each store’s point-of-sale installations arrive together, on schedule, with software loaded, and all hardware and software fully tested. If a single component was missing or not working properly, it would result in costly delays in installation and disrupt store operations. As with all companies, managing the process in an efficient and cost-effective manner is part of their corporate culture.
This client also needed someone to manage its equipment suppliers, handle warranty claims as needed, and assist with the on-going replacement and support of technology equipment to its stores.
The DTI Solution
DTI has extensive experience managing this type of program for retailers. The process used for this national retailer, among others, began with a detailed work plan approved by the client, and timely communication and follow up with all parties contributing to a successful implementation.
A key component of DTI’s solution was its WebCenter system, which tracks all assets by serial ID, location, steps in the overall process, and activity history. Clients can access the system via the web, enter orders, and have real-time visibility to their assets and DTI’s activities.
DTI staged all the equipment as it arrived, loaded the necessary software, and verified that the hardware and software are operating properly. Then DTI consolidated the equipment by destination and coordinated the shipment for delivery on client specified dates. As an added and equally important service, DTI provided on-going support to the stores through its Depot Maintenance program. The “Depot” supplies customer installable components (such printers, keyboards, and displays) direct to the stores as required. This provides tremendous cost savings to the retailer over traditional “on-site” maintenance service providers and maintains the integrity of managing the assets throughout the enterprise.
Throughout this process, DTI worked directly with the client’s suppliers, managed any issues, and handled warranty claims. Finally, DTI assisted with the liquidation of the discontinued equipment returning from the stores, maximizing the residual value that was realized, and avoided any EPA issues from disposals.
The Results
The client and DTI successfully completed the rollout of over 100 new stores systems without any delays in installation or missing equipment. Additionally, a pilot program for Depot Maintenance support for over 100 stores was conducted. DTI is now responsible for the execution of this program to the entire chain of over 1,000 locations. Not only did DTI exceed the operational expectations, it was able to refine its Depot program and reduce the costs to the retailer by an average of 15% over the pilot program. DTI is uniquely positioned to handle these large, complex distribution projects, particularly those involving technology solutions.