SCOTTEVEST Inc. (SeV) is a growing ecommerce apparel business created to solve a very common problem: a thoughtful way to carry and organize gadgets and gear. They offer a wide array of clothing – vests, jackets, shirts, hats to fit those who desire functional clothing at an affordable price. Customers can purchase direct from the SCOTTEVEST site at – www.scottevest.com.
The Challenge
In 2008, SCOTTEVEST had outgrown its existing facility. They also needed a more sophisticated operating environment and geographically centralized location to efficiently handle the growing fulfillment operation and return processes of their items. Also, because of their expanding business, SeV needed a partner who could scale and provide not only fulfillment services, but also an exceptional customer contact center as their business grows.
The DTI Solution
SCOTTEVEST, Inc. selected DTI Warehouse to manage their fulfillment and customer care operations. To ensure a seamless transition, DTI’s management spent a significant amount of time working directly with SeV to learn the product and nuance of their business. They rolled up their sleeves and performed every aspect of the fulfillment, returns, inventory management, and customer contact center processes - quickly identifying ways to improve efficiency and accuracy as implemented at DTI’s facility. DTI is uniquely qualified to handle the volumes of direct to consumer orders as well as manage the larger direct to business shipments.
DTI developed a detailed work plan to address every step of the transition – work flow, systems interfaces, hiring, training, inventory transfer over a thousand miles, stocking, and establishing a basis for the customer contact center team, while avoiding any disruption to the business.
The Results
SCOTTEVEST and DTI Warehouse successfully made this transition work on time and on budget. The two companies were able to get their respective order management and inventory systems integrated easily – in less than two weeks! As SeV continues to experience growth, DTI proactively plans and manages its role as the provider of fulfillment and customer care services. DTI is also focused on providing greater value to SeV through analysis of inventory productivity, reducing operational costs, and facilitating the implementation of unique offerings as required.