News
- DTI Launches a New Fulfillment Center to Accommodate Growth - May 1, 2007
- DTI Achieves Seven Months of Double-Digit Growth Without Increasing Headcount - March 1, 2007
- DTI Exceeds Customer Expectations in Inventory Accuracy - March 1, 2007
- DTI Expands Customer Care Services - February 1, 2007
Contact: Public Relations
DTI Warehouse
(630) 679-0665
pr@dtiwhse.com
DTI Launches a New Fulfillment Center to Accommodate Growth
Bolingbrook, IL - May 1, 2007 - DTI Warehouse has launched a new fulfillment center in Bolingbrook, IL to meet the growing needs of its customers. This modern, secure, climate-controlled facility is ideally suited for the high-touch services and the operational excellence that DTI provides its clients. The building provides up to 100,000 square feet of expansion capability to accommodate both existing and future clients.
“With this new space we are able to increase service offerings, efficiency, and customization for our clients. Plus, every member of the organization is in one building, which means we can provide a level of service unparalleled in the industry,” said Tim Wolfe, Vice President, DTI Warehouse.
The new operating center will enable DTI to expand its customer base while still providing small and medium-sized clients the kind of service they may not be able to get at a standard distribution center or larger 3PL firm. DTI specializes in designing and implementing personalized and complex process solutions, and upgrading their space will allow them to continue to do that even more effectively and at a larger scale. Some specifics changes include the ability to offer dedicated areas for inventory, expanded customer care services, and a bigger space for call center agents with increased call/data capacity.
About DTI Warehouse
Founded in 1998, DTI Warehouse is a premier business process outsourcing company that offers reliable, cost-effective, and secure services in the areas of customer order fulfillment, retail distribution, customer care, technology staging and distribution, and document fulfillment. DTI Warehouse specializes in providing high-value and high-touch service needs, customizing individual programs for clients and adding value to the business. For more information about DTI Warehouse, go to www.dtiwarehouse.com.
Contact: Public Relations
DTI Warehouse
(630) 679-0665
pr@dtiwhse.com
DTI Achieves Seven Months of Double-Digit Growth Without Increasing Headcount
Bolingbrook, IL - March 1, 2007 – DTI Warehouse’s fulfillment operation has handled seven consecutive months of double-digit growth in outbound shipments, 100% growth during this period, without increasing staff size. The resulting efficiency gains have been passed on to DTI customers as part of DTI’s commitment to adding value and continuously lowering operating costs for its clients.
These numbers demonstrate DTI’s ability to scale with the business and achieve peak operational performance for its clients. “Everything we do is to ensure our customers are happy,” says Dan Duschene, President, DTI Warehouse. “We believe in partnering with our clients and part of that relationship is to provide five-star service at low cost. If we can pass the margin on to our clients, we will.”
This surge of new growth is linked to DTI’s latest venture - managing the customer care and fulfillment operation for Bag Borrow or Steal, an online retailer that offers luxury handbag and jewelry rentals. Bag Borrow or Steal is redefining the online business-to-consumer retailing experience, and DTI is handling all aspects of the unique order fulfillment cycle in this new retail channel, including white-glove treatment and security of the high-value merchandise.
About DTI Warehouse
Founded in 1998, DTI Warehouse is a premier business process outsourcing company that offers reliable, cost-effective, and secure services in the areas of customer order fulfillment, retail distribution, customer care, technology staging and distribution, and document fulfillment. DTI Warehouse specializes in providing high-value and high-touch service needs, customizing individual programs for clients and adding value to the business. For more information about DTI Warehouse, go to www.dtiwarehouse.com.
Contact: Public Relations
DTI Warehouse
(630) 679-0665
pr@dtiwhse.com
DTI Exceeds Customer Expectations in Inventory Accuracy
Bolingbrook, IL - March 1, 2007 – Since initiating fulfillment services for Bag Borrow or Steal 16 months ago, DTI has maintained 99.8% inventory accuracy across 7,000 SKUs during a period when order volume grew by 100%. Inventory accuracy had been a major problem for Bag Borrow or Steal when it handled its own fulfillment operations, and these numbers far exceeded their expectations when signing on with DTI.
Bag Borrow or Steal is an online retailer that offers luxury handbag and jewelry rentals, which means inventory accuracy is a critical part of its business. To achieve nearly perfect numbers, Bag Borrow or Steal applications were integrated with DTI’s WebCenter – a web-based platform that manages fulfillment, order management, inventory management, and supply chain processes while providing real-time visibility and metrics. This implementation enabled seamless data access between the customer ordering/payment process and the fulfillment and inventory management operation. This reduced dual processes and improved accuracy and speed of shipments.
Tim Wolfe, Vice President, DTI Warehouse, wasn’t surprised by the success and says, “DTI’s data integrity and accurate, timely fulfillment and returns processing is one of the best in the third-party distribution industry.”
About DTI Warehouse
Founded in 1998, DTI Warehouse is a premier business process outsourcing company that offers reliable, cost-effective, and secure services in the areas of customer order fulfillment, retail distribution, customer care, technology staging and distribution, and document fulfillment. DTI Warehouse specializes in providing high-value and high-touch service needs, customizing individual programs for clients and adding value to the business. For more information about DTI Warehouse, go to www.dtiwarehouse.com.
Contact: Public Relations
DTI Warehouse
(630) 679-0665
pr@dtiwhse.com
DTI Expands Customer Care Services
February 1, 2007 – In an effort to provide clients superior service, DTI Warehouse has expanded its customer care operations to seven days a week. Customer care is an increasingly significant part of DTI services, and by increasing customer care hours DTI is meeting the growing needs of its clients and marking themselves as true players in the industry. DTI has worked closely with its customers to execute a seamless customer care expansion while maintaining the high service standards in all areas of the business.
DTI’s customer care center provides customized phone, email, and live chat customer care services that include inbound call management, dedicated or shared staffing options, brand-specific scripting, up-sell and cross-selling, email and web chat response, and outbound telemarketing. “The DTI customer care team directly interfaces with its client’s customers and leverages technology to enhance the customer experience. This drive sales and increases customer satisfaction says Dan Duschene, President, DTI Warehouse.”
Today’s consumer expects visibility and consistency across all points of interaction, and DTI’s Customer Care Center helps organizations achieve this goal. In addition, DTI provides real-time access to customer data and inventory availability and real-time reporting of key contact-center metrics to ensure operational efficiency and maximum benefit.
About DTI Warehouse
Founded in 1998, DTI Warehouse is a premier business process outsourcing company that offers reliable, cost-effective, and secure services in the areas of customer order fulfillment, retail distribution, customer care, technology staging and distribution, and document fulfillment. DTI Warehouse specializes in providing high-value and high-touch service needs, customizing individual programs for clients and adding value to the business. For more information about DTI Warehouse, go to www.dtiwarehouse.com.