Trusted Business Outsource Solutions

DTI Warehouse is a premier business process outsourcing company that enables organizations of all sizes to enjoy reliable, cost-effective, scalable, and secure services in the following areas:

  • Customer Order Fulfillment and Retail Distribution - B2B and B2C order fulfillment and distribution with specialization in complex processes and managing high-value items.
  • Customer Care - Professional phone, email, and live-chat response to increase revenue, enhance brand image, and ensure customer satisfaction.
  • Technology Staging and Deployment - Comprehensive assembly, testing, consolidation, and distribution of equipment to streamline technology upgrades and avoid costly delays.
  • Document Fulfillment - Storage and on-demand dissemination of print materials for organizations industry-wide, including retail, healthcare, finance, real estate, and more.

...from a trusted partner
DTI distinguishes itself from its competition by combining personalized attention with robust technology. You will have the one-on-one interactions you want, while leveraging the convenience of an easy to use and customizable management console known as WebCenter. You’ll have instant web access to critical data for complete visibility into all transaction, fulfillment, and customer care activities.

Customer Order Fulfillment and Distribution

With a state-of the art distribution facility and an integrated technology platform that offers complete visibility, DTI can expertly manage both business-to-business and business-to-consumer fulfillment. DTI handles the complete order lifecycle from capture to delivery for online, catalog, brick and mortar, and cross-channel businesses.

Inventory and Order Management

  • Real-time visibility into inventory availability
  • Ability to allocate inventory in real time
  • Selection and tracking by SKU or serial ID
  • Automated back-order management
  • Specialized security for high-value items
  • Replenishment managed by DTI or client
  • Dedicated space for each client
  • Physical inventory and cycle count programs

Fulfillment and Logistics

  • Optimized facility and processes for intelligent pick, pack, and ship
  • Pick, pack, and ship by SKU or serial ID
  • Customized and high-touch packaging
  • Parcel, LTL, local freight, and mailing services
  • Management of retail compliance programs
  • ASN and labeling programs
  • Inventory allocation and consolidation
  • Cross-docking
  • Scheduled or on-demand shipment
  • Carrier and freight management

Reverse Logistics

  • Returns merchandise authorization (RMA)
  • Detailed inspection and reclamation
  • Verification against serial ID, product specifications, and electronic photos for high -value items
  • Dispose of obsolete inventory in an environmentally conscious manner
  • Single facility for orders and returns for process efficiency

Value-Added Services:

  • Special handling and security for high-value merchandise
  • Detailed inbound QA, including verification against product specifications and electronic photos
  • Kitting and assembly
  • Gift wrapping
  • Cleaning and repairing returned or damaged items
  • Liquidation services

Technology Features:

  • Implementation services for DTI and client system interfaces
  • Direct interfaces with client and carrier systems for automated data synchronization
  • Real-time or batch-order acceptance
  • Web-based order entry
  • Real-time reporting of inventory, transactions, order status, shipments, returns, and reorders
  • Automated daily activity and exception reporting
  • Order tracking notifications and alerts delivered online or via email


You'll benefit from:

  • Order Accuracy
  • Customer satisfaction
  • Transaction and fulfillment efficiency
  • Reduced inventory and overhead
  • Decreased distribution expenses
  • Customized fulfillment programs
  • Simplified returns management
  • Full control of your brand image
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Customer Care

Your customers are your greatest asset, and it is critical that each and every interaction they have with your brand is a positive one. DTI prides itself in providing exceptional phone, email, and live chat customer-care services that maintain your brand image and increase revenue and satisfaction. With customer care representatives stationed right in the fulfillment center, an unparalleled level of service is guaranteed, as even the most detailed product questions can be answered quickly and accurately.

Services include:

  • Inbound call management
  • Dedicated or shared staffing options
  • Brand-specific scripting
  • Up-selling, and cross-selling
  • Email and web chat response
  • Outbound telemarketing

Technology Features

  • Standards replication for software control, configuration, and security
  • Real-time access to customer data and inventory availability
  • Real-time reporting of key contact center metrics
  • Knowledge management
  • Order cancelling or rerouting
  • Seamless integration with your systems

You'll benefit from:

  • Increased revenues
  • Enhanced customer loyalty and satisfaction
  • Maximized agent productivity
  • Scalability to accommodate growth
  • Vendor neutrality
  • Reduced costs
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Technology Staging and Deployment

Let DTI help you as you upgrade and maintain technology enterprise-wide. Whether you are installing new point-of-sale equipment, implementing the use of handhelds, or enhancing current systems, DTI’s staging and distribution center will ensure that all components are prepped, tested, consolidated, and securely shipped to each location ready for installation. In addition, DTI’s redeployment services enable business continuity, reduce capital outlay, and extend the lifecycle of reusable assets.

Services include:

  • Hardware and software configuration and testing, and quality control
  • Staging and consolidation for shipment by location
  • Shipment and freight management
  • Online ordering
  • Supplier management
  • Warranty program management
  • Liquidation services
  • Depot maintenance programs

Technology Features:

  • Asset and supply chain management and reporting
  • Inventory replenishment and usage updates and reporting
  • Daily activity and fulfillment status reporting

You'll benefit from:

  • Elimination of costly installation delays
  • Increased asset utilization for capital savings
  • Lowered cost of system assembly
  • Consistent deployments
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Document Fulfillment

With a clean, climate-controlled warehouse and customizable fulfillment programs, it just makes sense to let DTI do the heavy lifting when it comes to all the print materials that help your business run. Business forms, marketing collateral, stationery, and other paper-based documents shouldn’t clutter your office or be a hassle to disseminate. DTI will ensure all items stay in original condition (i.e. envelopes will never seal themselves closed) and get where they need to go!

Services include:

  • Inventory management
  • Shipment management
  • Sequential release
  • Secured areas
  • Pick and pack by level
  • Auto replenishment/replenishment alerts

Technology features:

  • Real-time access to customer data and inventory availability
  • Real-time reporting of inventory
  • Shipment tracking
  • Integration of systems using standard XML

You'll benefit from:

  • Centralized inventory management
  • Better production planning and spending
  • Streamlined distribution
  • Reduced clutter
  • Decreased costs
  • On-demand fulfillment

Industries that would benefit from DTI’s document fulfillment services include:
  • Finance/Banking
  • Healthcare
  • Automotive
  • Retail
  • Telecom/VoIP
  • Real Estate
  • Education
  • Government
  • Trade Associations

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