Dan Duschene and Tim Wolfe — Dan Duschene and Tim Wolfe are owner operators of DTI. It is their work ethic and attention to detail that sets the precedent for the entire DTI team. Dan and Tim arrive at the operations center early everyday to infuse the mission of complete customer satisfaction and peak operating performance. At most fulfillment companies, the leadership team manages operations indirectly with little presence onsite which creates a vastly different tone for the work environment of the employees and can result in sub-par performance. At DTI, this is never the case as Dan and Tim are completely committed to service quality and integrity.

Retention and Training — High turnover kills reliability and productivity. The average DTI employee has been with the company for more than six years, which is an exception in the fulfillment and customer care industry. To make sure all employees get started on the right foot, each new DTI team member receives rigorous training, evaluation for certification, and an experienced “buddy” to promote learning and adoption of company values.

Quality and Performance Assurance — DTI captures metrics on every aspect of service and reviews them each day. Every member of the service team is aware of objectives and is accountable to the entire team, not just management. Shared goals and tenacious commitment to quality and performance are a hallmark of the company.

Operations Center — Since 1999, DTI Warehouse has managed its operation centers in Bolingbrook, IL to meet the growing needs of its clients. This strategic geographic location is ideal to minimize transportation costs and provides efficient time-in-transit for shipments throughout the US and abroad. The modern, secure, climate-controlled facility is well suited for the high-touch services and operational excellence DTI provides its clients. This center is also home to the corporate office so the entire DTI staff can work seamlessly as a team and perform with maximum efficiency and accuracy.

Special Handling — DTI prides itself on its white-glove treatment of high-value and high-sensitivity merchandise. Whether it’s a special apparel order for SCOTTeVEST, a consolidated B2B distribution order for Sidelines, Inc., or a complex deployment of a technology solution, DTI’s conscientious staff implements customized processes to ensure each item is secure, handled properly, and maintains its integrity.

Intelligent Workflow Design — DTI achieves maximum efficiency, reduced costs, and consistent execution by organizing workflow to minimize excessive physical handling and the movement of people and goods. The operations center is segmented based on specific fulfillment processes for optimal efficiency – each pick, multi-line orders, kitting and assembly, testing, and various packing and shipping requirements.

WebCenter is a web-based management console that enables DTI to provide comprehensive services with maximum efficiency, while allowing clients instant access to critical operational information.

Real-time Visibility and Metrics — Despite the fact that you can trust DTI to get the job done right, transparency is still crucial in informing your business decisions. With WebCenter, you will have instant and complete visibility into fulfillment, order management, inventory management, and supply chain processes. Moreover, you can easily obtain valuable metrics on performance, including orders per day, return rate, etc.

Seamless Integration with Client Systems — WebCenter is a powerful, yet flexible system that easily integrates with disparate systems. You can expect a secure and seamless transition as our professional services team connect systems to automate the movement of critical information such as inventory and order management data.

Intuitive User Interface — WebCenter was designed from the ground up for maximum utilization across all levels of the organization. With its flexibility, ease of navigation, and user-friendly tools, you can find information and run reports quickly and effortlessly.